Website Terms & Conditions
Welcome to https://milas.travel, the official website of Milas Travel & Tours Sdn Bhd, a registered travel agency in Malaysia. By accessing and using this website, you agree to be bound by the following terms and conditions. Please read them carefully before proceeding.
1. Use of Website
This website is owned and operated by Milas Travel & Tours Sdn Bhd. All content, information, graphics, images, logos, trademarks, and other materials on this website are the property of Milas Travel or its licensors and are protected by copyright and intellectual property laws.
You may use this website for personal, non-commercial purposes only. You may not:
- Copy, reproduce, modify, distribute, transmit, display, publish, or create derivative works from any part of this website without prior written consent.
- Use this website for any unlawful, fraudulent, abusive, or harmful purpose.
- Interfere with the security or functionality of this website.
- Introduce any viruses, malware, or harmful code.
Milas Travel reserves the right to suspend or terminate access to this website at any time if you violate these terms or at its sole discretion.
2. Booking and Payment
You can book tours and services offered by Milas Travel through this website.
- To confirm your booking, a 30% deposit of the total tour price is required.
- Full payment is required if the booking is made within 30 days of the departure date.
- The balance payment must be completed at least 30 days before departure, or the booking may be canceled and the deposit forfeited.
Payment Methods:
We accept credit cards, debit cards, bank transfers, and PayPal. A surcharge may apply to certain payment methods.
Pricing Policy:
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- All prices are quoted in Malaysian Ringgit (MYR).
- Prices are subject to change without prior notice due to currency fluctuations, fuel surcharges, taxes, or other factors beyond our control.
By making a booking, you agree to be bound by our Booking Terms & Conditions. Please review them before proceeding.
3. Cancellation & Refund Policy
If you need to cancel your booking, written notification must be sent to Milas Travel as soon as possible.
Cancellation Fees
Normal Season (Jan, Feb, May, Jun, Sept, Oct, Nov, Dec)
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- More than 30 days before arrival → 10% cancellation fee
- 15 to 30 days before arrival → 50% cancellation fee
- 7 to 14 days before arrival → 75% cancellation fee
- Less than 7 days before arrival / No-show → 100% cancellation fee
Peak Season (Mar, Apr, Jul, Aug)
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- More than 45 days before arrival → 10% cancellation fee
- 30 to 44 days before arrival → 50% cancellation fee
- 15 to 29 days before arrival → 75% cancellation fee
- Less than 15 days before arrival / No-show → 100% cancellation fee
Selingan Turtle Island (All Seasons)
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- 21 days or less before arrival → 100% cancellation fee
No refunds will be given for:
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- Missed or unused services once the tour has commenced.
- Changes or amendments made after the tour starts.
Milas Travel reserves the right to cancel or alter any tour due to unforeseen circumstances such as weather conditions, natural disasters, political instability, health emergencies, or other external factors. If this happens, we will offer:
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- An alternative tour of similar value, or
- A full refund, minus any administrative fees.
4. Disclaimer & Limitation of Liability
Milas Travel strives to ensure all information on this website is accurate, complete, and up-to-date. However, we do not guarantee:
- The quality, reliability, or availability of any tours or services.
- That this website will be error-free, secure, or uninterrupted.
Milas Travel is not responsible for any:
- Injury, illness, death, loss, damage, liability, or expenses incurred during the tour.
- Issues arising from using this website or any third-party websites linked to it.
To the fullest extent permitted by law, Milas Travel excludes liability for any direct, indirect, incidental, consequential, or punitive damages resulting from your use of this website or services booked through it.
5. Privacy Policy
We value your privacy and personal data security. Please review our Privacy Policy to understand how we collect, use, and protect your personal data when you use this website or make a booking.
6. Changes to Terms & Conditions
Milas Travel reserves the right to update these Terms & Conditions at any time without prior notice. By continuing to use this website after changes are posted, you agree to be bound by the updated terms.
7. Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of Malaysia. Any disputes arising in connection with these terms or your use of this website shall be subject to the exclusive jurisdiction of Malaysian courts.
Thank You for Choosing Milas Travel!
We appreciate your trust and look forward to making your travel experience safe, enjoyable, and unforgettable! 🚀😊